Hiver Ai

Hiver – AI-Powered Customer Service for Gmail & Outlook

🚀 Transform Your Inbox into a Powerful Customer Support Hub

Hiver is an AI-powered customer service platform designed to streamline customer interactions across multiple channels—email, live chat, phone, and WhatsApp—without leaving Gmail or Outlook. It enables teams to collaborate efficiently, automate workflows, and improve response times with AI-driven insights.

🔹 Why Choose Hiver?

✔ Omnichannel Support – Manage emails, live chats, WhatsApp, and voice calls from a single shared inbox, ensuring a seamless customer experience.

✔ AI-Powered Assistance – Use AI to draft responses, summarize conversations, and generate customer insights for faster resolutions.

✔ Smart Workflow Automation – Automate repetitive tasks like ticket assignment, tagging, and follow-ups to boost efficiency.

✔ Seamless Collaboration – Improve teamwork with shared drafts, internal notes, and @mentions for contextual discussions.

✔ Advanced Analytics & Reporting – Monitor key customer service metrics like response times and satisfaction rates with real-time visual reports.

📌 Key Benefits of Hiver

🔹 User-Friendly Integration – Works directly within Gmail & Outlook, reducing the need for new software training.

🔹 AI-Driven Efficiency – Automate email responses and query resolutions with machine learning-powered suggestions.

🔹 Improved Team Collaboration – Keep internal communications organized with shared inboxes and @mentions.

🔹 Increased Productivity – Automate redundant tasks, allowing teams to focus on meaningful customer interactions.

🔹 Data-Driven Decision-Making – Get actionable insights from analytics to optimize team performance.

💡 Hiver Pricing Plans

Hiver offers flexible pricing to fit businesses of all sizes:

💰 Lite Plan – $15/user per month (billed annually) or $19/user per month (billed monthly).

💰 Pro Plan – $39/user per month (billed annually) or $49/user per month (billed monthly).

💰 Elite Plan – $59/user per month (billed annually) or $69/user per month (billed monthly).

✅ Free Plan Available – With unlimited users and essential features to get started.

📊 Pros & Cons of Hiver

✅ Pros:

✔ Easy Integration – Works within Gmail and Outlook, making adoption seamless.
✔ AI-Powered Enhancements – Smart replies and conversation summaries improve response speed.
✔ Multi-Channel Support – Manage email, chat, and calls from one place.
✔ Real-Time Collaboration – Keep internal discussions within emails without messy CCs or forwards.

❌ Cons:

⚠ Limited Customization – Some features, like live chat widget customization, have restrictions.
⚠ Integration Constraints – The number of third-party integrations is less extensive than some competitors.

🗣️ What Users Are Saying

⭐ "Hiver made customer support so much easier! Managing emails and chats from Gmail is a game-changer."
⭐ "The AI-assisted responses save us tons of time—our team is now more efficient and productive."
⭐ "We love how Hiver keeps everything in one place. However, we'd like more customization options."

🏆 Final Verdict – Is Hiver Worth It?

Absolutely! Hiver is perfect for teams looking to manage customer service efficiently within Gmail or Outlook. With AI-powered automation, seamless collaboration, and omnichannel support, it’s an excellent choice for businesses aiming to enhance their support operations.

👉 Ready to supercharge your customer service? Try Hiver today! 🚀

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